reviews

I came across Mat Su Auto and Fleet when I was looking at buying a new car. They were recommended to me by my roommate for a pre purchase vehicle inspection. Brad went above and beyond when explaining what he was looking at as we went through multiple vehicles. Brad and Margie made themselves available through email to help me filter through vehicles online before I pursued leads further. They helped me decide which car made sense to purchase, what work it needed now, and what work it would need later. They are honest and thorough. They've helped me through issues even when I was in Fairbanks, with bad signal in Canada, and have been a solid sounding board now that I am no longer in Alaska. I trust that they have my best interest in mind and when deciding on what work needs to be done do it from a solid standpoint of integrity. The best part, even if you don't know about cars, they don't brush you off, they explain things in a manner that is easy to understand and treat you like a real person. I would recommend Brad and Margie (Matsu Auto and Fleet Services, LLC) to anyone that is looking for an honest mechanic that has their interests in mind.

Getting repairs on your automobile is never ideal and always seems to happen at the most unfortunate of times. But with Brad and Margie they make getting your car worked on a pleasant experience. Before Brad and Margie, I hated the idea of even having a car because of the stress of unplanned maintenance and costs and dealing with auto shops like (other shop). I don't know much about cars so its easy to feel like I'm being taken advantage of by auto repair shops telling me I need repairs that really aren't necessary. With Brad and Margie you can be assured that they will never recommend anything that isn't necessary or for your own safety. They really do have your best interest at heart and treat your vehicle as if it were their own. They'll give you a quote and explain to you exactly what is wrong and why each procedure is needed and tell you on a scale how important each task is (for instance if it can wait a few months or needs to be addressed now). They have been so nice to me and I can't thank them enough for all the work they've done. Before them, I was worried I'd have to sell my car due to a price quote done by (other shop). I will never let anyone else work my on my Subaru from now on! They made the whole process stress free and I recommend them to anyone and everyone!

People! Listen up! I have been in the Anchorage/Matsu Area since 1965 and one of the problems I have always had is finding someone to work on my vehicles that I could really trust. Most shops left me with questions in my head since there always seemed to be an issue that wasn’t fully explained or could not be easily verified. I can honestly say I have recently found a shop that allows me to walk away from a visit with complete confidence that what was done needed to be done, and was done right! During the cold snap in Jan (2017) my truck (Sierra) began a low grade knocking and vibration in the wheels somewhere. After ascertaining that it was not something simple like a loose lug nut or u-joint I called my friends at Matsu AFS, I knew that Brad was a mechanic, and picky too, from some conversations we had had during the course of some other dealings with them. In the ensuing days I found out how great it is to have them as “my mechanic”. Right off the bat they offered to pick up my vehicle for service, a nice perk since I commute and it is problematic to drop my car at a shop. As Brad investigated my problem he kept me up to date with his suspicions and findings. In short order he had found the problem and gave me a complete estimate with explanation and discussion of various options. I approved the fixes and he had it done the next day. It felt so good to have my truck back! And delivered right back to my home too! I had noticed some decline in the MPG of my commuter (Prius) in Oct/Nov and had asked (local dealer) to take a look at it, they said there were no problems, I was skeptical but what was I going to do? By March I was noticing that I had lost over 25% MPG, down to 30 MPG! So I again sought the services of Matsu AFS. Again Brad delivered, his diagnostic expertise and knowledge of auto systems found the problem and I am again back above 40 MPG! My Prius delivered home. Never again with the dealership! In both of these recent cases the cost was reasonable, the quality exceptional, and the documentation well beyond what I expected. In both cases I had long conversations with Brad about what needed to be done, how much it would cost, and what the options were. You might get all of that from other top shelf shops in Anch/Matsu, at a price, but they will be far and few between. Additionally, Brad and Margie are just the nicest people you would ever want to do business with. They are both friendly, knowledgeable, and absolutely meticulous about every aspect of their business. In a nutshell, if you aren’t 110% satisfied with the folks doing the work on your vehicle, go see Brad and Margie, you will find out how good it feels to know without a doubt that what you just bought is what you received.

I cannot say enough great things about Brad and Margie. After driving a Subaru from New Hampshire to Alaska, my girlfriend and I started noticing some problems with the vehicle. Being new to Palmer, I took it into (local Palmer corporate shop) and found out that the head gasket had blown, and amongst other issues, was given a quote to complete all the necessary fixes. At such a high cost, we started searching for mechanics, and got referred to Matsu Fleet and Auto by a friend, being told, “Brad is the only man to trust your vehicle with.” And they were right. From the first shake of his hand, you can tell Brad not only has passion for what he does, but has extensive knowledge about vehicles of all types. He checked the car and explained everything he was looking for, what was normal, and how the car shaped up. In that initial meeting I learned more about the vehicle than in the four prior years of ownership. That evening, we received a quote that was not only significantly more reasonable than (local Palmer corporate shop), but it included more services. They have tremendous respect for their client’s time and money and it shows in both their policies and integrity. Before fixing any unexpected problems, Brad calls and updates you on how the work is going, what problems may have arose, and will not fix things without the owner’s permission! Additionally he takes photos of the repairs being made. He also ended up replacing the water-pump in my girlfriends Chevy Silverado at a great price! I almost wish we had more cars for him to work on! So overall, they are both incredible people who are offering genuine and reliable work with tremendous passion and excellent execution. These are the kind of honest, hardworking folks you want to see stick around!